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arriva bus complaints

Glassdoor. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arriva Customer Service. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. I am making a complaint about an Arriva Bus Company Driver. Buses frequently are late or don't turn up. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. Arriva couldn't get any worse if they tried. What is the depot disciplinary procedure? No masks welcome on board with Arriva The driver was carelessly letting people with no masks on the bus, despite there being signs everywhere saying they must throughout the journey. The app constantly says it is valid on another device or shows nothing at all. Arriva help - frequently asked questions about Arriva. New app shambles Cannot get the same info that was on the old app. The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. Early start 9am late finish 8pm. Arriva Bus Help Portal What is your complaints procedure? No complaints I use a bus for work (Woking, route 91) and have done for years. Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. By consistent I mean if 1 bus a day is on time it's a massive talking point for my colleagues and I … if the bus is late, the driver is not at fault unless and official complaint … Running late is no excuse, nor is Covid as the bus was empty. unreliable, late and inconsistant. Arriva are a joke, 3 buses not turned up in 3 weeks without any way of knowing where the dam bus is. To make a complaint, please contact our Customer Services team by clicking here. Sometimes this can take some time, particularly if we need to talk to a driver, but we aim to get back to you within 10 working days. Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. Contact Arriva Bus customer service. Arriva plc Admiral Way Doxford International Business Park Sunderland SR3 3XP UK. Select a region. Kent Travel News. Read 4 more reviews about Arriva Bus (UK) Only the latest review will count in the company's TrustScore NICOLA BEST 2 reviews. I've made a complaint but I'm not happy with the reply. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Arriva Customer Service. What should I do if my bus driver is rude to me. Very rarely late and when they are its only because of traffic or situations out of their control. How do I make a complaint? Your views on routes, prices, physical environment or even that friendly busdriver, are vital on the road to being better informed and enjoy a pleasant journey. 1, 4, 5 and 6 are completely unreliable. Can I get on Arriva buses in my disability scooter? since. GB. Skip to main content. unreliable, late and inconsistant. Normal bus drivers hours are Monday to Friday and get 10.70 and get a £11.00 an hour on Saturday. Rate Arriva’s value and service. You can find contact details for Arriva above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva.co.uk Girl left with concussion after hitting head during Arriva bus journey. You can call Arriva Bus at +44 208 271 0101 phone number, write an email, fill out a contact form on their website www.arrivabus.co.uk, or write a letter to Arriva Customer Services, FREEPOST ND6721, London, England, N22 4BR, United Kingdom. Buses regularly don't turn up with no explanation. Tempcover says it used more than 3.2 million tweets from May 31 last year to June 1 this year to find out which public transport operators in the UK are getting the most complaints. You can find contact details for Arriva above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Arriva (former Autotrans) is the leading scheduled coach service operator in western and coastal Croatia and a member of the international corporation Arriva by Deutsche Bahn, present in 14 European countries. Complaints If you need assistance with a lost item, a complaint or you have a report to send to Arriva, you can write to us. Complaint. I will be calling the complaints line as this is completely unacceptable and outrageous for a bus to completely bypass the main bus terminal. Read 3 more reviews about Arriva Bus (UK) Only the latest review will count in the company's TrustScore Katie Blackey 1 review. Read reviews of Arriva, share your experience and resolve your issues. post on the following address: Autotrans d.d., Služba podrške prometa i prodaje, p.p.288, 51000 Rijeka Select a region. " You get a free travel pass for all buses and the metro and there is a great rewards site also " ... Glassdoor has 215 Arriva Group reviews submitted anonymously by Arriva Group employees. GB. If you need assistance for a complaint or you have a report to send to Arriva you can write us. To make a complaint, please contact our Customer Services team by clicking here. if the bus is late, the driver is not at fault unless and official complaint … We've made it as easy as possible for you to get in touch - just visit the Contact Us page and you can fill in the form … If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. Initial Arriva complaints should be directed to their team directly. Please note our press line will be unable to help with customer timetable enquiries, complaints, lost property or any other service-related matters, to contact customer services please fill out this form or … Compare Arriva with other companies before you buy. A bus just came 8 minutes early and drove off right in front of me when i have places to me. On a consistent basis, buses are late (often up to an hour) or simply don't run at all. Can I make a complaint on behalf of someone else? Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Arriva Bus Help Portal. Arriva Bus Help Portal. Arriva has cancelled a service as stated below, even though there are issues due to … Small Pros & Big Cons Pros: 320 service solid. Share your reviews of Arriva Bus Travel and help yourself and others to make comparisons on these and other travel companies. To send us your request, fill out this form and send it. The app is an absolute disgrace. My daughter has a ticket valid until the 23rd December. Nothing was said to the passengers about this when they were getting on the bus, nor did they mention any health conditions. The whole process should take no longer than 10 working days. Welcome to Arriva UK Bus. About. college stundents use this service and so do people with jobs. When they do turn up they stink and are overcrowded. If we can't give you an answer straight away we may need to launch an investigation and get back to you. The website is worse than their service in Milton Keynes, and given that I had to make 40 complaints in the first 6 months of the last school year for buses not turning up, buses leaving children at stops when empty, and refusing to take Arriva-issued vouchers, it’s going some. unreliable, late and inconsistant. Southern Counties North West and Wales North East and Yorkshire Midlands Arriva couldn't get any worse if they tried. Arriva buses are runinging a adequate bus service but just 2 minutes before or after arriva bus Stagecoach are operating a much better bus service Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. They will investigate the issue and provide customer services with an official investigation result. Your experience can help others make better choices. Complaints and claims which do not contain a full name and address of the claimant (§ 8 section 1 of the Resolution of the Council of Ministers of 8.01.2002 – Journal of Laws No 5 item 46) will not be processed. Join the 733 people who’ve already reviewed Arriva Bus (UK). Arriva plc Admiral Way Doxford International Business Park Sunderland SR3 3XP UK. Arriva is possibly the worst bus service in Milton Keynes. UK's worst bus operators are said to be First, Arriva and Rotala while the worst train operators are Southern Rail, Great Northern and Thameslink. Kids standing out in cold for ages. Read 1 more review about Arriva Bus (UK) Only the latest review will count in the company's TrustScore Matt 2 reviews. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. I'm working, wife on medication kids losing vital education. Does not tell you where the bus is. What can I do now? Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva.co.uk It takes me well over an hour and half to get home from work most nights because buses are late. college stundents use this service and so do people with jobs. As a bus service arriva run regularly and i haven't encountered problems with the schedule. Do you provide compensation if a bus fails to turn up and I have to use alternative transportation. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Arriva couldn't get any worse if they tried. I lived in Germany for 10 years (parents being in the army) and the buses run with efficiency and the tech is so more advanced. Unfortunately for me I need to use Arriva for commuting to work, as trains are simply not an option for where I am. Drivers were pleasant and chatty before the virus and have been professional (and quieter!) But as a arriva click driver you … Any complaints relating to Arriva London staff in regards to apprentice complaints please contact: Wayne Ellis, Arriva London North Limited, Unit 1E Towpath Road, Edmonton, London N183QX Telephone; 0208 271 0307 or 07870 498596 Email: ellisw.london@arriva.co.uk If you need assistance for a complaint or you have a report to send to Arriva you can write us. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Read employee reviews and ratings on Glassdoor to decide if Arriva Group is right for you. We've made it as easy as possible for you to get in touch - just visit the Contact Us page and you can fill in the form online or you can call us on the phone or you can write to us. News alerts Sign me up for news alerts. Please fill out complaint form at the bottom of this page (Subject: Complaints) or send it to us by: e-mail on: reklamacije@arriva.com.hr. Contact Arriva Bus customer service. The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. On a sunny day arriva bus is like sitting in a greenhouse. if the bus is late, the driver is not at fault unless and official complaint … Any complaints relating to Arriva London staff in regards to apprentice complaints please contact: Wayne Ellis, Arriva London North Limited, Unit 1E Towpath Road, Edmonton, London N183QX Telephone; 0208 271 0307 or 07870 498596 Email: ellisw.london@arriva.co.uk ARRIVA buses are a joke. You can call Arriva Bus at +44 208 271 0101 phone number, write an email, fill out a contact form on their website www.arrivabus.co.uk, or write a letter to Arriva Customer Services, FREEPOST ND6721, London, England, N22 4BR, United Kingdom. Why shut down the old app when the new one isn't ready yet! GB. The app is an absolute disgrace. The relevant organ for settling out of court disputes related to services provided by Arriva RP is the Train Passenger's Ombudsman. college stundents use this service and so do people with jobs. When waiting 20+ minutes for a bus at peak times (a regular occurrence), expect it to be a single decker where everyone is packed together like sardines. The website is worse than their service in Milton Keynes, and given that I had to make 40 complaints in the first 6 months of the last school year for buses not turning up, buses leaving children at stops when empty, and refusing to take Arriva-issued vouchers, it’s going some. Cons: 754 is nearly always late, cancelled, no bus, poor timetable, drivers chatting too much on handover, leaves early or very rude driver. Initial Arriva complaints should be directed to their team directly. Where can I submit information concerning helpful drivers? How do I make a complaint? You would like to make a complaint? Plan your bus journeys with our journey planner, check timetables and ticket prices, buy tickets, and track live buses in real-time across our UK network. I am making a complaint about an Arriva Bus Company Driver. Takes me well over an hour ) or simply do n't turn up an Arriva bus and. Employee reviews and ratings on Glassdoor to decide if Arriva Group is right for you app the! Your reviews of Arriva bus company driver answer straight away we may need to launch an investigation and 10.70! Have been professional ( and quieter! and get back to you to. Local depot manager drove off right in front of me when I have n't encountered problems with the.! 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